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Our large manufacturing client located in Peoria, Illinois, is looking for a Engineering Aide, to add to their team.
Position's Contributions to Work Group:
Call Center Helpline to assist our client's dealers submit 30-50 inquires per day typically seeking assistance identifying parts for their application. This role requires timely and accurate responses of technical information to our client's dealers worldwide. Inquiries are received by the Technical Help Line by phone, email and web site.
Technical inquiries are related to our client's products including engines, engine components, drivetrain, electronics & hydraulics. Often the dealer needs help selecting the correct part so they can place an order.
Typical task breakdown:
Respond to dealer inquiries from phone calls, emails and website submissions.
Log the inquires in Salesforce program.
Utilize our client's system to look up answers.
On occasion, you may need to contact engineers to help answer the dealer inquiry.
Potentially 20-30 dealer interactions per day per person.
Ability to multi-task
Interaction with team:
Main interaction is with the dealers via phone, email and web.
You may interact with 2 other helpline personnel, service and design engineering for help answering
Little to no meetings and little to no presentations.
Work environment:
Office environment
Education & Experience Required:
Minimum of associated degree in a technical field, or equivalent experience. Will accept a bachelor degree.
2 years of experience is desirable but not required. Internship experience is acceptable.
Technical Skills
(Required)
Computer skills including ability to learn a variety of applications (Salesforce)
(Desired)
Working knowledge of engines and engine components.
Basic understanding of engineering systems including: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop.
Working knowledge of Salesforce.com applications.
Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email.
Team player and willing reach out for assistance to be able to answer dealer inquires.
Ability to process technical information
Candidates must be authorized to work in the United States.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer.
Full Time
Wholesale
$60k-80k (estimate)
03/07/2024
05/06/2024
itc-us.com
ELKHART, IN
25 - 50
1982
TONY FRAZIER
$10M - $50M
Wholesale
ITC Incorporated, headquartered in Hudsonville, Michigan, was founded by Richard Camarota in 1982 as a global resource to local West Michigan businesses. The vision of the business was to provide products manufactured in a value-oriented structure without sacrificing quality and timing expectations. This vision led to the co-development of operations in West Michigan and China. ITC has grown over the past 36+ years to be a world class supplier of LED lighting and electric technology products to customers in a wide variety of industries, domestically and internationally. ITC has produced 55+ pa ...
tented products that meet customer needs and exceed industry expectations on quality, timely deliveries and customer service. The core values of ITC revolve around developing customer relationships through listening and building trust, then delivering quality products to solve needs.
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The job skills required for Engineering Aide include Design Engineering, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Engineering Aide. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Engineering Aide. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Engineering Aide positions, which can be used as a reference in future career path planning. As an Engineering Aide, it can be promoted into senior positions as an Engineering Aide II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Engineering Aide. You can explore the career advancement for an Engineering Aide below and select your interested title to get hiring information.